Served as the spokesperson for the organization internally and externally, including media interviews; developed talking points, speeches and company-wide emails for executive management; managed crisis communications including during an international hacking incident, catastrophic storms and extraordinary customer issues; led and managed communications and print shop teams; highlighted workforce diversity and community involvement through award winning ad campaigns; directed all social media accounts; wrote, narrated and directed informational videos and commercials; redesigned, launched and managed external website and mobile app; served as lead editor for internal quarterly magazine; wrote external monthly customer newsletter; hired in as social media coordinator and promoted three times to current title.