Served as the spokesperson for the organization internally and externally, including media interviews; developed talking points, speeches and company-wide emails for executive management; managed crisis communications including international hacking incident, catastrophic storms and extraordinary customer issues; directly supervised Public Relations & Marketing and Print Shop teams; determined and monitored department budget and targets; highlighted workforce diversity and community involvement through award winning ad campaign; directed all social media accounts; hosted and narrated informational videos for customers; redesigned, launched and oversaw external website and mobile app; wrote and served as lead editor for internal quarterly magazine; wrote external monthly newsletter.